Find quick answers to your questions below...
Orders and Shipping
• What are my options for shipping?
• What is the status of my order?
• Why did my shipping method change?
• How do I change quantities or cancel an item in my order?
• Has my order shipped?
• How do I track my order?
• How much is my shipping?
• How do I get my order tracking number?
• When will I receive my order?
• An item is missing from my shipment.
• When will my backorder arrive?
• Do you deliver to APO/FPO addresses?
My Account
• Thank you!
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Warranty and Returns
• RMA Form
• What is your product warranty?
• What is your exchange policy?
• What is your refund policy?
• How do I return my product?
• I received the wrong product.
• How do I return unopened merchandise?
Policies
• Privacy Policy
• Security
Pricing and Billing
• How do I use a coupon?
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• What is the difference between OEM, remanufactured, and compatible cartridges?
• How do I find my product?
• Can I pick up an order?